Analyst (Client Onboarding and Relation Extension / Site Reliability Engineer (CORE/SRE), M-DAQ

About M-DAQ Pte. Ltd. 

M-DAQ builds over-the-top (OTT) applications to facilitate cross-border business for various industries. These include securities markets, e-Commerce platforms and payment solutions providers. M-DAQ achieves this through our proprietary technology, together with the remittance license awarded by the Monetary Authority of Singapore. M-DAQ was awarded “Best Tech Company To Work For 2019” by Singapore Computer Society (SCS).

M-DAQ is a high-growth FinTech start-up that focuses on proprietary best-in-class corporate FX solutions across Asia. We have to date processed over $10 billion in FX transactions and generated hundreds of millions of dollars in revenue for our partners and savings for their end-customers. Having recently concluded our Series D financing round, we have exciting plans to leverage our FX expertise in even more verticals.

Why Us? 

• Have a positive impact to the world’s economy by creating a World without Currency Borders^TM
• Team Innovation Mindset, People-Oriented
• Challenging environment, offering great opportunities to learn and grow
• Creative and Innovative Workplace

Key Responsibilities 

• Primarily responsible for day to day support of Ecommerce Platform Application.
• Perform monitoring using available tools and media
• Write Monitoring Tools in Unix, Python, SQL or Lambda, strictly adhering to the monitoring framework
• Actively involved in Clients’ Onboarding activities and manage Clients’ relationship after they cut live to Production
• Trouble shoot incidents, providing enough in-dept details which would assist developers to quickly zoom into codes to identify any bugs
• Manage incidents following internal incident management process and procedures till they are resolved
• Ensure incidents are logged and root cause analysis updated and concerned parties are advised
• Involved in Problem Management
• Ensure timely email responses and stake holders updates
• Participate in depth QA/Testing of the application at the end of a Sprint
• Able to grasp the permutation of inputs to develop Test Cases and Test Scenarios for exhaustive testing against new applications or new functionalities
• Code Test Cases using Selenium, Cucumber, Scripts, Python and Postman

Desired Skill Set and Attributes 

• Degree in Computer Science / Info Technology
• Candidate with experience 3 years or more
• Able to code in Java, Python and Unix/Bash is a must
• Able to code in Selenium would be an advantage
• Some knowledge in AWS platform/tools would be an advantage
• Some knowledge on FX, Payment and E-Commerce business knowledge would be an advantage
• Equipped with analytical and problem-solving skills
• Able to learn new functionalities and new systems quickly and present testing permutations for Test Cases and Test Scenarios
• Essential but not a must to have knowledge of FIX Protocol
• Result driven and customer oriented
• Team player, resourceful, independent and a good communicator
• May require some shift work and weekend standby
• Having a specialty in FX is an added advantage.

Soft Skills

• Start-up mindset
• Understand and practices the 12 Agile principles & 4 core values as stated by the Agile Manifesto
• Must be a team player, someone who is unconcerned with titles and hierarchy in our flat organisational structure.
• Someone who is really excited about problem solving and delivering innovative technology that carries real business value. 
• Ability to work hard and under pressure
• Good communication skills in English
• Always thinking of ways to improve current system
• Willing to spend significant amount of time understanding the business in parallel with IT knowledge
• Ability to solve problems in an efficient/innovative way

What We Offer: 

M-DAQ offers competitive remuneration including employee stock options and employee benefits.

Please send your CV in confidence to hr@m-daq.com.