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Analyst Client Onboarding and Relation Extension / Site Reliability Engineer (CORE/SRE)

About M-DAQ Pte. Ltd.

M-DAQ builds over-the-top (OTT) applications to facilitate cross-border business for various industries. These include securities markets, e-Commerce platforms and payment solutions providers. M-DAQ achieves this through our proprietary technology, together with the remittance license awarded by the Monetary Authority of Singapore. M-DAQ was awarded “Best Tech Company To Work For 2019” by Singapore Computer Society (SCS).

We are looking for innovative, dedicated people committed to surpass technological and psychological barriers to enable cross-border trading of physical and financial assets, to create a World without Currency Borders.

Why Us?

  • Have a positive impact to the world’s economy by creating a World without Currency BordersTM
  • Team Innovation Mindset, People-Oriented
  • Challenging environment, offering great opportunities to learn and grow
  • Creative and Innovative Workplace

As an Associate, you will broadly support business development efforts through managing client communication and follow-ups, preparing client presentations and financial analysis. The ideal candidate would possess strong commercial and financial acumen alongside solid communication skills to see through the customer life cycle efficiently. As part of the role, you will work closely with the company’s leadership and will have the opportunity to collaborate with various stakeholders such as product, legal and finance teams to help close deals in a dynamic and rewarding environment.

 

Key Responsibilities

    • Primarily responsible for day to day support of Ecommerce Platform
    • Perform monitoring using available tools and media
    • Write Monitoring Tools in Unix, Python, SQL or Lambda, strictly adhering to the monitoring framework
    • Actively involved in Clients’ Onboarding activities and manage Clients’ relationship after they cut live to Production
    • Trouble shoot incidents, providing enough in-dept details which would assist developers to quickly zoom into codes to identify any bugs
    • Manage incidents following internal incident management process and procedures till they are resolved
    • Ensure incidents are logged and root cause analysis updated and concerned parties are advised
    • Involved in Problem Management
    • Ensure timely email responses and stake holders updates
    • Participate in depth QA/Testing of the application at the end of a Sprint
    • Able to grasp the permutation of inputs to develop Test Cases and Test Scenarios for exhaustive testing against new applications or new functionalities
    • Code Test Cases using Selenium, Cucumber, Scripts, Python and Postman

Desired Skill Set and Attributes

  • Degree in Computer Science / Info Technology
  • Candidate with experience 5 years or more
  • Able to code in Java, Python and Unix/Bash is a must
  • Able to code in Selenium would be an advantage
  • Some knowledge in AWS platform/tools would be an advantage
  • Some knowledge on FX, Payment and E-Commerce business knowledge would be an advantage
  • Equipped with analytical and problem-solving skills
  • Able to learn new functionalities and new systems quickly and present testing permutations for Test Cases and Test Scenarios
  • Essential but not a must to have knowledge of FIX Protocol
  • Result driven and customer oriented
  • Prior experience in managing clients from China and Japan will be advantageous
  • Proficient in spoken and written Simplified Chinese
  • Ability to speak/write Japanese will be advantageous
  • Team player, resourceful, independent and a good communicator
  • May require some shift work and weekend standby

 

M-DAQ offers competitive remuneration including employee stock options and employee benefits. In 2019, M-DAQ was recognised as the Best Tech Company To Work For.

Please send your CV in confidence to hr.tech@m-daq.com.

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